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Creating highlights

Highlights are shareable moments from customer calls that you can share with your team. Highlights can be used to do things like:
  • Capture a dynamite quote from a customer call 🧨
  • Showcase a bug experienced by the customer 🐛
  • Note a piece of product feedback you want to discuss with your team
To create a highlight, find an interesting segment by searching the transcript, or using the video player to scrub through. Select the text in the transcript and press C or click the "Create Highlight" button. Then, add a takeaway to the highlight that describes what the clip is about, or what you want your team to walk away with after watching the clip.
Once created, a highlight can be shared with anyone in your organization, simply copy the link and paste it anywhere to share. Anyone with a link to the highlight will be able to view it.