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Connecting to Gong
The Useful Gong integration lets you select the calls from your Gong library that you wish to import into Useful.
To connect the integration, navigate to the "Settings" page in the sidebar, then the "Integrations" tab and click "Connect" under Gong integration.
Login to Gong with your credentials and allow Useful to be connected to your Gong account.
You must be a Technical Administrator role within Gong to configure the integration.
Webhooks allow for calls to become available in Useful as they are recorded in Gong.
To configure webhooks, visit the Company Settings page from the account dropdown.
Under "Ecosystem" click "Automation rules" and click
+ New Rule in the top right.
Here you can configure the webhook to push calls to Useful. We recommend only sending calls with external participants that are of a minimum duration (like 5--7 minutes).
To edit the webhook rules, click the pencil next to "All calls". Then click "Add filters". You should see a modal with options to add different filters to your criteria. Within "Call info" be sure to select "Internal calls/Calls with customers" along with "Call duration". This will allow you to apply those filters to your webhook rule.
We recommend configuring your webhook to push calls with prospects and customers and are at least 5-7 minutes.
To disconnect from Gong, go to your Gong account and navigate to the "Company Settings" page under the profile dropdown in the top right, then click "Connected Integrations".
Click the Useful integration then toggle the "Connection is enabled" switch to de-activate the integration.
Last modified 25d ago